Customer service is necessary. But it's not growing your business.
Customer service is necessary. But it's not growing your business.
Scalivo's team handles your customer support for €299/month, trained on your brand and tone, so you can spend that time on what actually moves the needle.
Scalivo's team handles your customer support for €299/month, trained on your brand and tone, so you can spend that time on what actually moves the needle.
No prep needed
Compatibility call · No prep needed
Compatibility call
No long-term contracts
30-day free trial
Cancel anytime
1M+
1M+
tickets handled incl. BestSecret
tickets handled incl. BestSecret
<24h
<24h
avg. response time
avg. response time
85%
85%
faster than hiring
faster than hiring
Does this sound familiar?
I can't step away for even a week.
I can't step away for even a week.
My inbox is always on fire. Customers are waiting. Reviews are starting to slip.
Returns and refunds are eating into margin I can't afford to lose.
Every time I invest time into hiring someone, I lose them shortly after.
I answer tickets at 11pm instead of working on growing the business.
Up and running in days. Not months.
Up and running in days. Not months.
We work inside your existing setup. No new tools. No platform changes. No complicated onboarding. We learn your brand, plug into your helpdesk, and start handling tickets, fast. Most brands are live within 2-10 business days.
We work inside your existing setup. No new tools. No platform changes. No complicated onboarding. We learn your brand, plug into your helpdesk, and start handling tickets, fast. Most brands are live within 2-10 business days.
No long-term contracts
Cancel anytime
30-day free trial
No long-term contracts
Cancel anytime
30-day free trial
No long-term contracts
Cancel anytime
30-day free trial
Testimonials
Trusted by ecom brands, everyday
Trusted by ecom brands, everyday
Brands trust Scalivo to handle day-to-day customer interactions reliably, where automation and internal capacity fall short.
Brands trust Scalivo to handle day-to-day customer interactions reliably, where automation and internal capacity fall short.
Scalivo quickly became a reliable extension of our team and helped bring structure to several operational areas that previously required constant attention from the founders. Their team works with a high level of ownership and consistency, which has allowed us to step back from day-to-day coordination and regain dozens of hours each month to focus on growing the business.
Thomas Borlik
Co-Founder - TDI
Scalivo’s team consistently exceeds our service expectations. They integrated quickly into our workflows and operate reliably in a high-volume environment, handling customer inquiries, refunds, and complex cases with consistency. Their agents were fully productive within the first week, and the team has been able to scale support capacity by roughly 25% during peak demand without disrupting operations.
Elzbieta Bogatko
VP CS - BestSecret
When my partner and I started scaling the business, we knew hiring our first team member would be a big step, and a complicated one. With Scalivo, Solomiya effectively became our first support team member without the usual hiring process or long-term commitment. She initially helped with customer support but quickly grew into additional operational tasks like influencer outreach and other day-to-day execution.
Jens Marzen
Founder - RE:FORM
Scalivo quickly became a reliable extension of our team and helped bring structure to several operational areas that previously required constant attention from the founders. Their team works with a high level of ownership and consistency, which has allowed us to step back from day-to-day coordination and regain dozens of hours each month to focus on growing the business.
Thomas Borlik
Co-Founder - TDI
Scalivo’s team consistently exceeds our service expectations. They integrated quickly into our workflows and operate reliably in a high-volume environment, handling customer inquiries, refunds, and complex cases with consistency. Their agents were fully productive within the first week, and the team has been able to scale support capacity by roughly 25% during peak demand without disrupting operations.
Elzbieta Bogatko
VP CS - BestSecret
When my partner and I started scaling the business, we knew hiring our first team member would be a big step, and a complicated one. With Scalivo, Solomiya effectively became our first support team member without the usual hiring process or long-term commitment. She initially helped with customer support but quickly grew into additional operational tasks like influencer outreach and other day-to-day execution.
Jens Marzen
Founder - RE:FORM
Scalivo quickly became a reliable extension of our team and helped bring structure to several operational areas that previously required constant attention from the founders. Their team works with a high level of ownership and consistency, which has allowed us to step back from day-to-day coordination and regain dozens of hours each month to focus on growing the business.
Thomas Borlik
Co-Founder - TDI
Scalivo’s team consistently exceeds our service expectations. They integrated quickly into our workflows and operate reliably in a high-volume environment, handling customer inquiries, refunds, and complex cases with consistency. Their agents were fully productive within the first week, and the team has been able to scale support capacity by roughly 25% during peak demand without disrupting operations.
Elzbieta Bogatko
VP CS - BestSecret
When my partner and I started scaling the business, we knew hiring our first team member would be a big step, and a complicated one. With Scalivo, Solomiya effectively became our first support team member without the usual hiring process or long-term commitment. She initially helped with customer support but quickly grew into additional operational tasks like influencer outreach and other day-to-day execution.
Jens Marzen
Founder - RE:FORM
Transparent pricing
Simple pricing. No surprises.
Simple pricing. No surprises.
Ready to get your time back? Book a 20-min call. We'll look at your setup and show you what handing off support looks like.
Ready to get your time back? Book a 20-min call. We'll look at your setup and show you what handing off support looks like.
Ready to focus more on growth and less on tickets?
Ready to focus more on growth and less on tickets?
Frequently asked questions
Questions before you book?
Questions before you book?
Find answers to the most common questions about how Scalivo works, how we plug into your tools, and what working together actually looks like before, during, and after the 30-day free trial.
Find answers to the most common questions about how Scalivo works, how we plug into your tools, and what working together actually looks like before, during, and after the 30-day free trial.
How does pricing work?
We work on a fixed monthly plan, not hourly. Starter is €299/month for up to 10 tickets/day. Growth is €599/month for higher volume and faster response times. All plans include a 30-day free trial. No setup fees, no long-term contract.
What tools do you integrate with?
Shopify, Gorgias, Zendesk, Amazon Seller Central, and most modern ecommerce stacks. We work directly inside your existing setup.
Are the operators dedicated to our store?
Yes. Your team is trained specifically on your products, policies, tone of voice, and edge cases. We don’t rotate random agents across accounts.
Will you match our brand voice?
Absolutely. We operate inside your standards, not with generic scripts. You approve workflows and guidelines. We execute within your brand.
Do you charge extra for evenings or weekends?
No. We provide evening and weekend coverage at no additional cost. You only pay the standard monthly rate, regardless of when support happens.
Are there any additional or hidden fees?
No. There are no onboarding fees, no training fees, no setup costs, and no hidden charges. It’s a simple flat rate, all-included and fully transparent.
What happens after the 30-day trial ends?
After the trial, you can simply continue month-to-month if the setup works for you. There are no long-term contracts and you can scale the team up or down anytime depending on ticket volume.
How fast can we go live?
Most brands are live within 2–10 business days from the start of onboarding. We plug directly into your helpdesk and workflows, no platform changes, no long transition period.
How do you handle peak season?
We scale your team up 2–3x for Black Friday and Q4, then back down after. No renegotiation, no extra contracts. It's built into how we work.
Where is your team based?
We are headquartered in Germany with German management and operational standards. Our support team operates from Ukraine, structured, experienced, and fully embedded into your workflows. This setup combines European oversight with cost-efficient, high-quality execution.
No long-term contracts
Cancel anytime
Seamless transition
