Does this sound familiar?
My inbox is always on fire. Customers are waiting. Reviews are starting to slip.
Returns and refunds are eating into margin I can't afford to lose.
Every time I hire someone, I lose them after a semester.
I answer tickets at 11pm instead of working on growing the business.
What you get
Customer support: Email, chat, social DMs — all channels covered.
Returns & refunds: Process, track, reduce friction, protect margin.
Marketplace ops: Amazon, eBay, Etsy compliance, case management, listing support.
Back-office: Order processing, inventory updates, data entry, reporting.
Scalability: Scale up for peak season, scale down after. No fixed headcount.
Testimonials
How Scalivo compares
Why brands choose Scalivo instead of hiring or traditional outsourcing
A side-by-side comparison of the most common ways brands handle support.
Transparent pricing
Trusted by growing ecommerce brands
Proven at scale.
Reliable under pressure.
We don’t theorise about ecommerce tickets. We solve them — every day.
~85%
faster time-to-relief vs in-house hiring
25%+
Cost savings compared to internal hiring
Our operating model
Free 30-day trial — prove it works first
Month-to-month — scale up or down anytime
Live within days — operational from week one
Dedicated team — experienced ecom operators
Transparent pricing — flat monthly rate.
Frequently asked questions
How does pricing work?
We work on a fixed monthly plan, not hourly. Starter is €299/month for up to 10 tickets/day. Growth is €599/month for higher volume and faster response times. All plans include a 30-day free trial. No setup fees, no long-term contract.
What tools do you integrate with?
Shopify, Gorgias, Zendesk, Amazon Seller Central, and most modern ecommerce stacks. We work directly inside your existing setup.
Are the operators dedicated to our store?
Yes. Your team is trained specifically on your products, policies, tone of voice, and edge cases. We don’t rotate random agents across accounts.
Will you match our brand voice?
Absolutely. We operate inside your standards — not with generic scripts. You approve workflows and guidelines. We execute within your brand.
Do you charge extra for evenings or weekends?
No. We provide evening and weekend coverage at no additional cost. You only pay the standard monthly rate — regardless of when support happens.
Are there any additional or hidden fees?
No. There are no onboarding fees, no training fees, no setup costs, and no hidden charges. It’s a simple flat rate — all-included and fully transparent.
What happens after the 30-day trial ends?
After the trial, you can simply continue month-to-month if the setup works for you. There are no long-term contracts and you can scale the team up or down anytime depending on ticket volume.
How fast can we go live?
Most brands are live within 2–10 business days from the start of onboarding. We plug directly into your helpdesk and workflows — no platform changes, no long transition period.
How do you handle peak season?
We scale your team up 2–3x for Black Friday and Q4, then back down after. No renegotiation, no extra contracts. It's built into how we work.
Where is your team based?
We are headquartered in Germany with German management and operational standards. Our support team operates from Ukraine — structured, experienced, and fully embedded into your workflows. This setup combines European oversight with cost-efficient, high-quality execution.
No long-term contracts
Cancel anytime
Seamless transition
